Guest Feedback Helps Royal American Craft The Best Beach Getaways

Posted on by Condo Owner Magazine

Panama City Beach, FL – Royal American Beach Getaways strives to deliver the royal treatment to travelers and their hundreds of condominium owners. The Panama City Beach-based rental management company represents more than 200 condos in more than twenty different resorts enabling it to craft the perfect getaway for each guest.

“Our slogan is, ‘Don’t just book a room – upgrade to a beach getaway’,” said General Manager Lee Ann Leonard. “We truly want our guests to feel like our condos and services are an upgrade from what they’re used to experiencing.” To that end, the company has partnered with several area businesses to deliver exclusive perks like free drinks and attraction vouchers to its guests. Royal American guests also find a welcome card and complementary beach tote when they arrive at their condo.

“Guest satisfaction is something that we take seriously,” Leonard added. “We review our Guest Satisfaction Survey results on a regular basis to determine where we have succeeded and where we have failed, plus our department’s incentive programs are based on the survey scores.”

According to Leonard, in 2017, over 72 percent of Royal American guests surveyed found the company’s service to be exceptional or above average. Several of those guests recently shared specific praise, like Lisa Nash of Cedartown, Georgia, who extolled her getaway’s value: “Cannot say enough about this condo, the facilities or the management company. Worth every penny!”

Taryna Bradley, a fall traveler from Richmond, Indiana, reported that their “check-in process was quick and easy…We absolutely loved this condo and will for sure stay again! Thank you so much for helping us.”

Front Desk Manager Jessica Dorsey said that, while her team prefers the positive feedback, they learn from the negative comments too. “We want to continually improve and show guests and our owners why professional rental management—and specifically Royal American Beach Getaways—is the way to go,” commented Dorsey. “Candid guest and owner feedback helps us hold ourselves accountable and informs our actions.”

While happy with the 2017 Guest Satisfaction Survey results, Dorsey, who interacts with guests regularly, expects the 2018 survey scores to significantly improve. “Now that we’ve brought the majority of our housekeeping services in house, we know that guest satisfaction will increase,” she said.

The Royal American Beach Getaways Welcome Center is located at 9400 South Thomas Drive, Panama City Beach, Florida, 32408.

To learn more about Royal American Beach Getaways and the many deals and perks the company offers, travelers can call 1-800-224-4853 or visit RABeachGetaways.com. To learn more about Royal American’s vacation rental management program, property owners can call (850) 230-4612.

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